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Pass Guaranteed Quiz Genesys - GCP-GCX - Latest Exam Genesys Cloud CX Certified Professional - Consolidated Exam Tips

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The GCP-GCX certification exam is intended for professionals who are seeking to enhance their knowledge and skills in the field of customer experience. GCP-GCX exam is ideal for individuals who are working in customer service, sales, marketing, and other customer-facing roles. It is also suitable for IT professionals who are responsible for managing and maintaining the Genesys Cloud CX platform. The GCP-GCX Certification is a valuable credential that can help professionals advance their careers and increase their earning potential.

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100% Pass Quiz 2025 Genesys GCP-GCX: Genesys Cloud CX Certified Professional - Consolidated Exam Fantastic Exam Tips

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Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q33-Q38):

NEW QUESTION # 33
Genesys Cloud CX is fully supported on which of the following browsers? (Choose two.)

A. Firefox
B. Safari
C. Chrome
D. Opera
E. Internet Explorer

Answer: A,C

Explanation:
Firefox and Chrome are two browsers that fully support Genesys Cloud CX. Genesys Cloud CX is a web-based application that requires a compatible browser to run properly. Firefox and Chrome are the recommended browsers for Genesys Cloud CX because they offer the best performance and functionality. Safari is also supported but with some limitations. Internet Explorer and Opera are not supported by Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/supported-browsers/ https://help.mypurecloud.com/articles/browser-limitations/

NEW QUESTION # 34
Which of the following statements about scripts is true?

A. Scripts can be used for inbound interactions only.
B. Scripts may be used for outbound dialing campaigns only.
C. Scripts can be used in all types of interactions.
D. Scripts are only used to configure flows when setting up Architect.

Answer: C

Explanation:
Explanation
Scripts are tools that help agents handle interactions more efficiently and consistently. Scripts can be used in all types of interactions, such as voice, chat, email, etc. Scripts can provide guidance, information, or questions for the agents to use during an interaction. Scripts can also include dynamic content, such as data actions, web pages, images, etc. References: https://help.mypurecloud.com/articles/about-scripts/
https://help.mypurecloud.com/articles/create-a-script/

NEW QUESTION # 35
Which of the following best defines the performance view for Queues?

A. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
B. Used to view historical data only.
C. Used to monitor real-time contact center metrics.
D. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.

Answer: D

NEW QUESTION # 36
Which report displays the length of each session for one or more agents over a specified period of time?

A. Agent Metrics Report
B. Agent Login-Logout Details Report
C. Agent Quality Details Report
D. Agent Activity Summary Report

Answer: B

Explanation:
The Agent Login-Logout Details Report is the report that displays the length of each session for one or more agents over a specified period of time in Genesys Cloud CX Performance menu. The Agent Login-Logout Details Report is a report that shows the times when agents logged in and out and the duration of each login session during a range of hours that you specify within a day. The report displays the timestamps in the tenant's standard time zone. If an agent logs in to multiple DNs, the duration of the agent's overall login session, which is captured by the Active Time metric, begins with the first login event and ends with the last logout event. If the agent continues to be logged in over a two-day time span (or longer) and is not forcibly logged out by the system, login duration is split over each calendar day.
The Agent Login-Logout Details Report can help you measure and improve various aspects of your agent performance and activities, such as:
Availability
Productivity
Conduct
Satisfaction
You can view the Agent Login-Logout Details Report by selecting it from the Agents folder in Genesys Cloud CX Performance menu . You can also customize the report by setting various parameters, such as:
Pre-set Day Filter
Report Date
Agent Group
Agent
Media Type

NEW QUESTION # 37
Bullseye routing method relaxes the required skills as the selection pool expands from one ring to the next.
What is the maximum number of rings that can be defined for Bullseye routing?

A. 0
B. 1
C. 2
D. 3

Answer: D

Explanation:
Explanation
The maximum number of rings that can be defined for Bullseye routing is 6. Bullseye routing is a type of AND Evaluation Method that evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. Each ring can have one or more required skills and a minimum proficiency level for each skill. The first ring has the strictest skill requirements and the last ring has the loosest skill requirements. References: https://help.mypurecloud.com/articles/bullseye-routing/

NEW QUESTION # 38
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